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1st Care Consulting Technical Support Services

1st Care Consulting Services acts as local Value-Added Reseller (VAR) support for all product lines.

Benefits to using VAR support:

  • We're local - Offer on-site technical assistance
  • No long hold times - Speak with a technician immediately or leave a message for a return call.
  • Continuity of service - 1st Care "gets to know" our clients. Speak to technicians / consultants that are aware of existing concerns, issues and needs
  • Specific to your industry - Receive hardware, networking, operating system, system requirement support that is always specific to the needs of the healthcare industry
  • Value-Added - 1st Care offers 18 years of product, industry, and customer service experience.

1st Care offers a variety of technical support services:

Remote Connection Support - Allows our support technicians to link directly onto your computer.


Click to Download 1st Care VNC Utility



Phone Support - 24 hour telephone support for software and networking is available. Call 888-333-4288. More details.

Preferred Support Options - Your best choice for maximum support time at low hourly rates! Choose from our Bronze, Silver, Gold, Platinum, or Diamond preferred support packages. More details.

Preferred support options may be used for:

  • Telephone support
  • On-site support
  • Consulting Services
  • On-site training
  • Network installations / support
  • Software / Report Customization (excludes CP template design)

Other Services Offered:

    • Consulting - by certified consultants (National Associates of Medical and Dental Consultants Certification)
    • Custom Reporting
    • Custom needs analysis
    • Hardware configuration needs (Dell affiliated)
    • Electronic Billing Service support, enrollment, and maintenance
    • Data Conversion
    • Data Corruption Repair
    • And more!


* If needed, Please call 1st Care for assistance (888-333-4288)** ALWAYS perform a backup before installing any patch

Medisoft Patches/Updates:

V15 Service Pack 2 Release Notes SP2 PDF Download
V15 Service Pack 2 User Guide SP2 PDF Download
V15 Installation Instructions C/S Download
Advantage Database Server 9.0 9.0 Download
MediSoft V.15 Users (Net Pro requires Advantage 9.0) Service Pack 2 Download
Office Hours V.15 Users Service Pack 2 Download
MediSoft V.15 SP2 Direct Modules Version Download
Medisoft Reports Professional   Download
Revenue Management for SP2 Install   Download
Office Hours V.15 Users /w Revenue Mgmt Service Pack 2 Download
Medisoft Reports Professional /w Revenue Management   Download
V14 Service Pack 2 Documentation SP2 PDF Download
MediSoft V.14 Users (Net Pro requires Advantage 8.1 update) Service Pack 2 Download
Office Hours V.14 Users Service Pack 2 Download
MediSoft V.14 SP2 Direct Modules Version 14.13 Download
MediSoft V.14 HOTFIX (all versions) HOTFIX Download
MediSoft V.14 Direct Modules Version 14.08 Download
Medicare Remit Easy Print (for ERA) Version 2.4 Download
MediSoft V.14 Web Install (w/o Hotfix) Adv / NP / Basic Download
Advantage Database Server Update 8.1 Download
MediSoft V.12 Users (Net Pro requires Advantage 8.1 update) Service Pack 2 Download
Office Hours V.12 Users Service Pack 2 Download
MediSoft V.12 Report Bundles*Critical Patch Version 12 Download
MediSoft V.12 Basic Users *Critical Patch Version 12 Basic Download
MediSoft V.12 Direct Modules Version 12.15 Download
MediSoft V.11 Users Service Pack 4 Download
Office Hours Professional V.11 Users Service Pack 4 Download
Medisoft V.11 Direct Module (Must have SP3 or SP4) Version 11.21 Download
Call 888-333-4288
Call 888-333-4288

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Click to Download VNC for Vista

Click to Download Crossloop






Technical Support:

Toll Free:888-333-4288


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Many technical support issues experienced by users may be a result of using outdated versions of the software.

>> Get upgrade pricing today


NEW SERVICE OFFERED: 1st Care now offers daily automatic back up service.

Call 888-333-4288 for more information.


CALLING ALL MEDISOFT USERS: In response to popular demand... user groups are now in session! - Meet other users in an informational and fun setting to exchange ideas and discuss applications that impact today's fast-paced practice. Make new friends, contacts and impress your boss!

  © 1st Care Consulting Services, Inc. || 139 Gaither Drive, Suite E, Mount Laurel, NJ 08054|| (888)333-4288 F(856)996-0514 || sales@1cc.us