1st Care Consulting
Technical Support Services
1st Care Consulting Services acts as local Value-Added
Reseller (VAR) support for all product lines.
Benefits to using VAR support:
- We're local - Offer
on-site technical assistance
- No long hold times -
Speak with a technician immediately or leave a message
for a return call.
- Continuity of service
- 1st Care "gets to know" our clients. Speak
to technicians / consultants that are aware of existing
concerns, issues and needs
- Specific to your industry
- Receive hardware, networking, operating system, system
requirement support that is always specific to the needs
of the healthcare industry
- Value-Added - 1st Care
offers 18 years of product, industry, and customer service
experience.
1st Care offers a variety of technical support
services:
Remote
Connection Support -
Allows our support technicians to link directly onto your
computer.
Click to Download 1st Care VNC Utility
Phone Support
- 24 hour telephone support for software and networking
is available. Call 866-983-7068. More
details.
Preferred Support Options
- Your best choice for maximum support time at low hourly
rates! Choose from our Bronze, Silver, Gold, Platinum, or
Diamond preferred support packages. More
details.
Preferred support options may be used for:
- Telephone support
- On-site support
- Consulting Services
- On-site training
- Network installations / support
- Software / Report Customization (excludes CP template
design)
Other Services Offered:
- Consulting - by certified consultants (National Associates
of Medical and Dental Consultants Certification)
- Custom Reporting
- Custom needs analysis
- Hardware configuration needs (Dell affiliated)
- Electronic Billing Service support, enrollment, and
maintenance
- Data Conversion
- Data Corruption Repair
- And more!
* If needed, Please call 1st Care for assistance (888-333-4288)** ALWAYS perform a backup before installing any patch
Medisoft Patches/Updates:
| MEDISOFT VERSION 15 PATCHES |
|
|
| V15 Service Pack 2 Release Notes |
SP2 PDF |
Download |
| V15 Service Pack 2 User Guide |
SP2 PDF |
Download |
| V15 Installation Instructions |
C/S |
Download |
| |
|
|
| Advantage Database Server 9.0 |
9.0 |
Download |
| MediSoft V.15 Users (Net Pro requires Advantage 9.0) |
Service Pack 2 |
Download |
| Office Hours V.15 Users |
Service Pack 2 |
Download |
| MediSoft V.15 SP2 Direct Modules |
Version 15.5.9.20 |
Download |
| Medisoft Reports Professional |
|
Download |
| Revenue Management for SP2 Install |
|
Download |
| Office Hours V.15 Users /w Revenue Mgmt |
Service Pack 2 |
Download |
| Medisoft Reports Professional /w Revenue Management |
|
Download |
| |
|
|
| MEDISOFT VERSION 14 PATCHES |
|
|
| V14 Service Pack 2 Documentation |
SP2 PDF |
Download |
| MediSoft V.14 Users (Net Pro requires Advantage 8.1 update) |
Service Pack 2 |
Download |
| Office Hours V.14 Users |
Service Pack 2 |
Download |
| MediSoft V.14 SP2 Direct Modules |
Version 14.13 |
Download |
| |
|
|
| MediSoft V.14 HOTFIX (all versions) |
HOTFIX |
Download |
| MediSoft V.14 Direct Modules |
Version 14.08 |
Download |
| Medicare Remit Easy Print (for ERA) |
Version 2.4 |
Download |
| MediSoft V.14 Web Install (w/o Hotfix) |
Adv / NP / Basic |
Download |
| |
|
|
| MEDISOFT VERSION 12 PATCHES |
|
|
| Advantage Database Server Update |
8.1 |
Download |
| MediSoft V.12 Users (Net Pro requires Advantage 8.1 update) |
Service Pack 2 |
Download |
| Office Hours V.12 Users |
Service Pack 2 |
Download |
| MediSoft V.12 Report Bundles*Critical Patch |
Version 12 |
Download |
| MediSoft V.12 Basic Users *Critical Patch |
Version 12 Basic |
Download |
| MediSoft V.12 Direct Modules |
Version 12.15 |
Download |
| |
|
|
| MEDISOFT VERSION 11 PATCHES |
|
|
| MediSoft V.11 Users |
Service Pack 4 |
Download |
| Office Hours Professional V.11 Users |
Service Pack 4 |
Download |
| Medisoft V.11 Direct Module (Must have SP3 or SP4) |
Version 11.21 |
Download |
| |
|
|
| MEDISOFT VERSION 6,7,8,9,10 PATCHES |
Call 888-333-4288 |
Call 888-333-4288 |
Click to Download VNC for XP
Click to Download VNC for Vista
Click to Download Crossloop
